1. Terms and Conditions
As indicated by Legislative Decree no. 21 of 21 February 2014, the buyer has the right to withdraw from the contract, without the obligation of explanation and without any penalty, within 14 (fourteen) working days from the day of receipt of the product that he bought. To do so, simply use the Return Center section and fill in the appropriate form.
Please note that it is possible to exercise the right of withdrawal on the whole order or on a part thereof only if the product purchased is intact and in its original packaging complete with all its parts.
The item, as well as returned in the original package, must not have been worn and must be complete with the packaging and labels.
Subsequent requests to 14 (FOURTEEN) working days from the date of receipt of the product will not be considered.
We remind you that it is the purchaser’s responsibility to pay due attention to the communications received in order to avoid inconveniences. In the event that incorrect information is provided or additional information is required, the buyer is obliged to respond promptly to communications relating to the return procedure. Following explicit communication, if the buyer does not provide the necessary information within 14 (FOURTEEN) days, the return may be canceled and the reimbursement not made.
2. How to make a return
To make a return visit the Return Center section and fill out all the required fields on the appropriate form.
For orders paid by cash on delivery, you must also enter an IBAN of the account on which you wish to receive a full refund of the holder.
3. After the request
Once we have received, verified and accepted the return request, we will arrange a collection at the address provided and send you a confirmation message via email.
Attached to the confirmation email will be a return label that will be printed and applied outside the package.
In case of withdrawals to be carried out outside the Italian territory, the courier will contact the buyer by telephone to schedule the date and time of the withdrawal. In case of non-response, incorrect or unreachable number, after repeated attempts and a subsequent failure to respond to explicit communication via e-mail, the withdrawal will be canceled and the return request may be canceled.
If the buyer has correctly exercised his right of withdrawal, once we have received the product at our warehouses, we
will refund the full amount paid for the product and shipping costs incurred related to it, by crediting the payment method with which he placed the order within 7 (SEVEN) days of receipt of the product.
In case the mark is chosen as payment method, the refund will be made on the iban provided during the return procedure.
The return, both for domestic and foreign shipments, is always free if made within the terms and conditions set out in paragraph 1 (Terms and Conditions) and subject to the following exceptions:
– If you use a package of greater size and weight than that received with the product, any surcharge on shipping costs will be deducted from the refund.
– In the case of an order paid on delivery, the costs incurred for this method of payment will not be reimbursed.
– In the event of a hijacking of the package, additional services requested by the buyer to the courier or storage due to the buyer’s non-cooperation, any surcharges will be deducted from the reimbursement.
– In case of postponement, by agreement between buyer and courier, the date of return shipment and it is later than 5 (FIVE) working days with respect to the date on which the return request was made, the return shipping will be charged buyer.
Any amount deducted from the reimbursement relating to the above exceptions, is subject to change and will be documented at the request of the purchaser.